Diligencia (we or us) is committed to protecting and respecting your privacy. This policy (together with our website
and any other documents referred to in it) sets out the basis on which any personal data we collect from you,
or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices
regarding your personal data and how we will treat it. By visiting www.ClarifiedBy.com (our site), you are accepting and consenting
to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the Act),
the data controller is Diligencia Consulting Ltd of Summertown Pavilion, 18-24 Middle Way, Oxford, Oxfordshire OX2 7LG.
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site at www.ClarifiedBy.com
or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site,
subscribe to our service, and when you report a problem with our site. The information you give us may include your name, address,
email address and phone number, financial and credit card information.
Information we collect about you. With regard to each of your visits to our site, we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet,
your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to,
through and from our site (including date and time); services you viewed or searched for, page response times, download errors,
length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs),
methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other services we provide.
In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical,
payment and delivery services, advertising networks, analytics providers, search information providers, database providers,
public record registries, and investigation agencies) and may receive information about you from them.
This helps us to provide you with a good experience when you browse our site, and also allows us to improve our site.
For detailed information on the cookies we use and the purposes for which we use them, please see our
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and
to provide you with the information and services that you request from us;
to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.
If you are an existing customer, we will only contact you by electronic means (email) with information about goods and
services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer,
and where we permit selected third parties to use your data, we (or they) will contact you by electronic means
only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on
to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data
(the registration form);
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research,
statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us,
and information we collect about you. We may use this information and the combined information for the purposes set out above
(depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries,
our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them
with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked
on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience
they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us
to comply with our advertisers' wishes by displaying their advertisement to that target audience.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal
data to the prospective seller or buyer of such business or assets.
If Diligencia or substantially all of its assets are acquired by a third party, in which case personal data
held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation,
our site and other agreements, or to protect the rights, property, or safety of Diligencia, our customers, or others.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA).
It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers. Such staff may be engaged in,
among other things, providing us with information to enable us to carry out our services, the processing of your payment details,
and the provision of support and administration services. By submitting your personal data, you agree to this transfer, storing or processing.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site,
you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately,
the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data,
we cannot guarantee the security of your data transmitted to our site, and any transmission is at your own risk. Once we have received your information,
we will use strict procedures and security features to try to prevent unauthorised access.
when you place an order for services we retain that information for six years following the end of the financial year in
which you placed your order, in accordance with our legal obligation to keep records for tax purposes.
Correspondence and enquiries:
when you make an enquiry or correspond with us for any reason, whether by email or by phone, we will retain your information
for as long as it takes to respond to and resolve your enquiry, and for a further period of two years after which point we will delete your information.
if you consent to receive information from ClarifiedBy.com by signing up to a mailing list, we retain the information you used
to sign up for that mailing list so long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel that mailing list service,
whichever comes earlier.
Criteria for determining retention periods
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:
the purpose(s) and use of your information both now and in the future
(such as whether it is necessary to continue to store that information in order to continue to perform our obligations under
a contract with you or to contact you in the future);
whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed
by relevant law or regulation);
- whether we have any legal basis to continue to process your information (such as your consent);
- how valuable your information is (both now and in the future);
- any relevant agreed industry practices on how long information should be retained;
- the levels of risk, cost and liability involved with us continuing to hold the information;
- how hard it is to ensure that the information can be kept up to date and accurate; and
- any relevant surrounding circumstances (such as the nature and status of our relationship with you).
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you
(before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information
to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on
the forms we use to collect your data. You can also exercise the right at any time by contacting us at
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.
If you follow a link to any of these websites, please note that these websites have their own privacy policies
and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit
any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.