Support & FAQS

Please contact us to discuss which subscription package would be most relevant to your needs. We have a range of subscription packages available to corporate clients, and these can be tailored according to the size and type of organisation, and its estimated data usage.
Yes, you can get a free trial by clicking ‘Sign up’ at the top right hand corner of our home page. You will first need to verify your email address, then we will ask you to provide some details about you and your organisation which will subsequently be clarified by our processing team. This generally takes 72 hours, after which you can enjoy limited access to our proprietary company information.
We want the facts presented on ClarifiedBy.com to help inform decisions, affirm relationships and ultimately support the economies we serve. That can only be fully achieved with the consent and collaboration of all the partners in our community. For that reason we ask companies in our community to contribute data in order to access our information – in this case we ask for certain key details about your company so that you can get free limited access to our site. If we are unable to authenticate the information you provided, your free trial registration will be declined.
ClarifiedBy.com is a data resource and exchange for companies in the MENA region, and we ask users to share details about them and their organisations in order to access our existing data. If you are an individual, you can still subscribe to our service – please contact us.
A credit allows subscribers to request updates to company profiles they have found on ClarifiedBy.com or to order a search for a company in the MENA region that they have not been able to find on our site. This means that we will retrieve the latest information on record from the relevant authority, including all subsidiaries and affiliates in the country of registration, a process that takes 3-5 working days depending on the jurisdiction. The type of subscription package determines how many credits and views each subscriber organisation is entitled to.
In the first instance please contact your organisation’s budget holder or superuser (your nominated superuser is listed on the right hand side of the ‘My account’ page) and ask him / her to re-charge your organisation’s credits.
Ask your superuser or the budget holder within your organisation to order more ClarifiedBy.com credits. Credits come in bundles of 10 and will be charged within the same subscription year at the same rate as agreed in the subscription agreement. Please note that credits need to be purchased in advance and will only be activated once monies have been received by Diligencia Group.
A view allows subscribers to view entire company profiles on ClarifiedBy.com. We record your data usage and will deduct one view from your organisation’s account, each time a user clicks on a company profile from the search results. Note that one view entitles the user to look at every section of that company profile as many times as they like within a 30 day period.
If you are looking at the same company profile within 30 days of your initial click, that will not count as another view. If you access the same company profile more than 30 days after your initial click, a further view will be deducted from your organisation’s account. You may also find the ‘Open PDF’ feature useful for saving the information you have already viewed.
Ask your superuser or the budget holder within your organisation to order more ClarifiedBy.com Views. Views come in bundles of 50 and will be charged within the same subscription year at the same rate as agreed in the subscription agreement. Please note that Views need to be purchased in advance and will only be activated once monies have been received by Diligencia Group.
Yes. Please contact us to find out more details.
ClarifiedBy.com draws its information from Diligencia Group’s databases, covering around 4 million public & private companies and unincorporated businesses across 19 countries of the greater MENA region. All the information on ClarifiedBy.com is derived from official sources in each country that we work in, including ministries, regulatory authorities, chambers of commerce and official gazettes. The only exception to this is where contact information (company website, or telephone numbers) is either missing or out of date on official records. This sourcing methodology is very important to us and allows us to provide truly authentic, reliable and accurate information on the MENA region. You can read more about our research methodology here.
Currently, ClarifiedBy.com provides access to information on more than 500,000 company profiles, but additional profiles are being added to ClarifiedBy.com at the rate of around 1,500 per week, so coverage is constantly increasing. Note that we only publish company profiles on ClarifiedBy.com that pass our own minimum criteria for comprehensiveness – we do not want to publish partially complete information. That means if you cannot find the company you are looking for, you can ask us to research it.
We provide information on 19 countries in the MENA region: Algeria, Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Palestine, Qatar, Saudi Arabia, Sudan, Syria, Tunisia, United Arab Emirates and Yemen.
Our information is available in the official language of record for each country we work in (Arabic in much of the region, Farsi in Iran) as well as the English transliteration or French in some North African countries. Please note that our information is always based on the official records and English transliterations can vary. If in any doubt, always use the Arabic or Farsi version as the definitive spelling.
Our information is not (nor do we claim it to be) 100% comprehensive across the MENA region, mainly because several countries in the region do not publish their company registries electronically, and so much of our information is based on records that have been individually retrieved and manually curated. When it comes to our individual company profiles, note that we only publish information on ClarifiedBy.com that passes our own minimum criteria for comprehensiveness (for example it must have all key registry data, including directors and shareholders). Even so, the Holdings and Affiliates sections may not be 100% comprehensive as they are based on the results of our previous research. However, subscribers to our service can ask us to update our information at any time.
The information on our database is kept up to date by our team of analysts and researchers in the UK and Morocco. We decide which companies to update based on subscriber activity (use of credits, companies getting themselves listed), proactive research of large / high profile companies, and monitoring of regional press and gazettes. On occasion we also integrate large existing data sets that are available from government authorities in the MENA region.
A fuzzy search is a way of broadening the parameters of a search if you don’t know the exact name or spelling of what you are looking for. Arabic and Farsi names can sometimes be transliterated into English in several different ways, so we have designed the fuzzy search to help you find the result you are looking for, even if you have spelt it slightly differently to us.
Holdings, or shareholdings, are stakes in other entities that a person or company owns.
Affiliates are other holdings that a company’s owner or shareholder owns.
It is likely this will happen to you at some point because our information is not (nor do we claim it to be) 100% comprehensive across the MENA region. If you cannot find a company that you are looking for, please contact us and we can undertake a search under the name you provide. We would ask that you provide as many details as you can, including the full name of the entity and the city or country where you think it is registered. For subscribers this would require the use of 1 credit.
The date that each company profile was last updated is always clearly visible to ClarifiedBy.com subscribers. If you require more up to date information simply click the ‘Request update’ button on the right of the page, and confirm that you wish to use 1 credit towards this. Our team will then deliver a report to you within 3-5 working days.
There may be certain circumstances when you have different information from what is displayed on ClarifiedBy.com – for example a supplier may have given you company ownership details which are up to date but which have not yet been registered with the authorities, or perhaps you have sourced information from another provider. If so, we would like to hear about it – please email us or click on the ‘Suggest update’ button on the right hand side of most pages of our site and let us know the details. We will always come back to you once our analysts have clarified the situation.
Some corporate registries only require individual managers and shareholders to declare their year of birth. Our system records dates in a DD/MM/YYYY format and allocates the 1st January for anyone with only a year of birth on record.
Yes. Select the ‘Open PDF’ button towards the top right of our company profiles and after a short load time a PDF including all the information displayed in the profile will be downloaded. You can then print and/or save the document.
A key part of building trust in supply chains is to establish integrity and openness in all communications. This provides a strong platform for a collaborative approach between buyers and suppliers. To facilitate this collaboration across the supply chain, we have developed an accreditation programme which offers companies the opportunity to share their data and to receive the ClarifiedBy seal as a sign of their commitment to integrity and openness. Companies can do this according to our step-by-step accreditation process – please get in touch if you would like to find out more.
Once a company has completed the accreditation process, it can then use the ClarifiedBy seal to benefit from an enhanced profile, both on our portal and in the wider marketplace, as well as increased business opportunities. For its customers, it is a clear sign that their supplier is committed to integrity and openness in all communications. We will also give you access to our proprietary company information in exchange for the data you share with us.
We have different levels of accreditation – starting with a basic accreditation which consists of confirming your corporate registration details (including directors and shareholders) by submitting your articles of association and most recent licence certificate. Once these details have been clarified by our team you will benefit from an enhanced profile on our site, you will be entitled to carry the ClarifiedBy seal on your corporate literature, and you will have access to our proprietary company information. Please contact us if you would like to find out more.